Phone numbers for the Safer Custody Teams in prison

If you are worried about the wellbeing of a loved one who is in prison, you can contact the Safer Custody team.

You may be asked to leave a voicemail. Please make sure you include:

• Your name.
• The reason that you are calling.
• The name of your family member/friend (and their prison number if you know it).
• Your telephone number (so that the prison can call you back).

Please wait at least 24 hours for a call back before contacting the prison again.

HMP Downview: 0208 196 6370 (Main Switchboard: 0208 196 6300)

HMP Askham Grange: 01904 772 026 from 9am – 10pm Monday to Sunday. (Main Switchboard: 01904 772 000)

HMP Bronzefield: (Main Switchboard: 01784 425 690)

HMP Drake Hall: 01785 774 146 (Main Switchboard: 01785 774 100)

HMP East Sutton Park: 01622 785 010 also Emergency Contact 01622 785 011 (Main Switchboard: 01622 785 000)

HMP Eastwood Park: 01454 382 323 from 7.30am – 5pm Monday to Friday only. (Main Switchboard: 01454 382 100)

HMP Foston Hall: 01283 584 319 (Main Switchboard: 01283 584 300)

HMP Low Newton: ‘At risk’ line on 0191 376 4189 (Main Switchboard: 0191 376 4000)

HMP New Hall: 01924 840 723 (Main Switchboard: 01924 803 000)

HMP Peterborough: 01733 217 500 option 1 from 8am – 5pm Monday to Friday only. (Main Switchboard: 01733 217500)

HMP Send: 01483 471 267 (Main Switchboard: 01483 471 000)

HMP Styal: (Main Switchboard: 01625 553 000)

If you are worried that your loved one is at immediate risk please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

Visit PACT for their Prison Visitors' Guides and phone numbers for all prisons in England and Wales>